#A responsibility matrix will clarify how to#
#A responsibility matrix will clarify software#

Insurance might use claims registers to assess the validity of a claim and/or decide whether or not to offer cover, or to detect insurance fraud.

#A responsibility matrix will clarify software#

Some examples: retailers might use sales data and cloud-based point-of-sale software to understand the popularity of different products and ensure that they have the right levels of stock at the right times. Similarly, concerning data gathering through digital platforms, purposes can be manyfold. In fact, user researchers have the ethical responsibility to collect information properly, firstly allowing participants to give informed consent, and then processing data in the right way when research is finished, considering the type, the scope, the circumstances and the purpose of the processing along with connected risks. The purpose for data collection can apply to the user research conducted to elaborate the service solution, to data gathering through digital platforms as part of the solution itself.Ĭoncerning the first case, the availability of digital research methods and the enhancements of the use of these methods in commercial settings have brought new dimensions to the privacy discussions within the context of user research. This initial alignment will provide a solid basis for later decisions on data processing, sharing, communication and so on.

A synthetic and designer-friendly reference frame that can help a design team to manage data-related issues into everyday practice.Ġ1 Clarify the purpose of data collectionīefore starting to work on a data-related project, it’s important to align everybody’s vision of the project and the role data might have. Some are associated with legal issues, some others are more technical and can facilitate the collaboration between designers and engineers/technologists, or aim at facilitating the communication with the users and operationalizing certain ethical concepts. Since data management and protection is such a big and complicated topic, we developed the Data Management Framework for Service Design*, which includes suggestions and tools to be used at different stages of the design process.

Today, in the era of massive digitization, where emerging technologies are increasingly used both in public and private sectors, the topic of privacy is becoming particularly relevant. It refers to the right to privacy of personal information that people provide to public or private organizations to get the services and products they need.

#A responsibility matrix will clarify how to#

Thematic How to deal with data management and protection during a project?Ī useful framework made of actionable guidelines and tips for designers struggling with data-related projects.ĭata Privacy is a human right.